About Us

Late Policy:

It is extremely important that all customers arrive for their bookings on time.  Tardiness affects all who of those who have the room booked after your group.  

We will not turn you away if you arrive past your scheduled start time, but please note that we may regrettably have to deduct the time off of your time for Game Play.  (Example:  If you are 20 minutes late, you will only have 40 minutes to try and escape the room.)   This is done to ensure that other customers are not inconvenienced and can start their experience on time.

Unfortunately you will not receive a discount for the time that is deducted, as we have held up our end by making sure your room was available at your scheduled booking time.  It is your responsibility to ensure you arrive at that time to avoid any penalties.  

Thank you very much for your understanding!